Privacy Policy

Who We Are

Live Site Map Limited ("Live Site Map", "we", "our", or "us") operates the Live Site Map platform and website.

Live Site Map is a field information platform that helps organisations record, locate, manage and communicate information linked to real-world locations.

Website: https://livesitemap.com

Operating Address:
Brisbane Road
Mooloolaba QLD 4557
Australia

Privacy Contact:
privacy@livesitemap.com

Overview

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect information when you visit our website, create an account, use our platform, contact us, or interact with our services.

By using Live Site Map, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Account Information

When you register for an account, we may collect:

  • Name
  • Email address
  • Organisation name
  • Phone number (if provided)
  • Login credentials
  • Multi-factor authentication information

Operational Data

When using Live Site Map, you or your organisation may upload or create:

  • Site records
  • GPS locations
  • Markers and map elements
  • Photos and images
  • Documents and plans
  • Site notes and observations
  • Inspection records
  • Asset information
  • Markups and annotations
  • User-generated content

Location Information

Live Site Map is a location-based platform.

When users create or update records, we may collect and store GPS coordinates and location information associated with those records.

Location information is used to provide platform functionality, including:

  • Displaying information on maps
  • Linking records to locations
  • Supporting field operations
  • Improving data accuracy and usability

Payment Information

Payments are processed by Stripe.

We do not store complete credit card details on our systems.

Payment information is collected and processed directly by Stripe in accordance with Stripe's privacy policies and security standards.

Website Usage Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referring websites
  • Pages viewed
  • Time spent on pages
  • Website interactions
  • General geographic location

Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Maintain user sessions
  • Understand website performance
  • Analyse visitor behaviour
  • Improve user experience
  • Support security and fraud prevention

You can manage cookie settings through your browser.

How We Use Information

We may use collected information to:

  • Provide and operate the platform
  • Create and manage user accounts
  • Authenticate users
  • Process payments
  • Deliver customer support
  • Improve platform functionality
  • Improve website performance
  • Monitor platform security
  • Communicate service updates
  • Respond to enquiries
  • Send marketing communications
  • Comply with legal obligations

Marketing Communications

We may send:

  • Product updates
  • Service announcements
  • Feature releases
  • Educational content
  • Promotional communications
  • Marketing materials

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

Google Analytics

We use Google Analytics and similar analytics technologies to understand how visitors use our website.

Analytics information may include:

  • Device type
  • Browser type
  • Pages visited
  • Session duration
  • Traffic sources
  • General geographic location

This information is generally aggregated and used to improve our website and services.

Third Party Service Providers

We use trusted third-party providers to help operate our services.

These may include:

  • Amazon Web Services (AWS)
  • Cloudflare
  • Postmark
  • Stripe
  • Google Analytics

These providers may process information on our behalf and are required to protect information in accordance with applicable laws and contractual obligations.

International Data Transfers

Live Site Map serves customers internationally.

Information may be processed or stored in countries other than the country where it was originally collected.

Our primary cloud infrastructure may store and process information in the United States and other jurisdictions where our service providers operate.

By using our services, you acknowledge that information may be transferred internationally.

Data Ownership

Customers retain ownership of the records, documents, images, plans, GPS data and operational information they upload to Live Site Map.

We do not claim ownership of customer content.

We access customer information only as necessary to:

  • Provide the service
  • Deliver support
  • Maintain platform security
  • Meet legal obligations

Data Retention

We retain information for as long as necessary to:

  • Provide our services
  • Maintain customer accounts
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

When information is no longer required, we will take reasonable steps to securely delete or de-identify it.

Security

We take reasonable technical, organisational and administrative measures to protect information from:

  • Unauthorised access
  • Disclosure
  • Alteration
  • Loss
  • Misuse
  • Destruction

Security measures may include:

  • SSL/TLS encryption
  • Access controls
  • Authentication systems
  • Multi-factor authentication
  • Secure cloud infrastructure
  • Monitoring and logging

No internet-based service can guarantee absolute security.

Your Rights

Subject to applicable law, you may have rights to:

  • Access personal information
  • Correct inaccurate information
  • Request deletion of information
  • Withdraw consent where applicable
  • Object to certain processing activities
  • Request a copy of your information

To exercise your rights, contact:

privacy@livesitemap.com

Children's Privacy

Live Site Map is intended for business and professional use.

Our services are not directed toward individuals under the age of 18 and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on this page with a revised "Last Updated" date.

Continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

For privacy-related enquiries, requests or complaints, contact:

Live Site Map Limited

Brisbane Road
Mooloolaba QLD 4557
Australia

Email: privacy@livesitemap.com

Website: https://livesitemap.com